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Full-time · senior

Senior Solutions Architect, Unified Communications

Lanternfish Analyticshttps://lanternfish.example.com

Location

Phoenix, AZ

Work mode

Hybrid

Territory

US West

Compensation

$150,000 – $185,000 · Base salary; plus OTE and RSUs

Architect converged UCaaS, contact center, and network solutions for multi-site enterprises and public sector agencies.

About the role

About Lanternfish Analytics Lanternfish Analytics provides UCaaS, CCaaS, and network analytics that give IT teams one view of voice, video, and network performance. Our platform supports more than 2 million users across healthcare systems, universities, and state agencies.

About the role We are seeking a Senior Solutions Architect to design converged communications solutions for complex, multi-site customers. You will assess current-state voice and network environments, design future-state architectures, and produce the deployment documents our engineering teams build from.

What success looks like You will be measured on solution quality, accuracy of future-state designs, and smooth transitions into delivery. Strong performers lead our largest healthcare and public sector pursuits.

Compensation The base salary range for this position is $150,000 to $185,000. Base salary; plus OTE and RSUs. Final offers are based on experience, skills, and location.

Benefits Medical, dental, and vision; 401(k) with 4% match; 22 days PTO; hybrid schedule; paid vendor certifications; employee stock purchase plan.

Lanternfish Analytics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. We provide reasonable accommodations for candidates with disabilities throughout the interview process.

Responsibilities

  • Assess current-state voice, contact center, and network environments
  • Design future-state UCaaS and CCaaS architectures integrated with converged networks
  • Produce detailed design and deployment documents for engineering teams
  • Lead technical workshops with IT, telecom, and contact center leaders
  • Plan number porting, E911 compliance, and SIP trunking migrations
  • Support RFP responses and technical presentations
  • Coordinate with network, security, and carrier partners

Requirements

  • 7+ years in unified communications, voice engineering, or solutions architecture
  • Deep knowledge of SIP, VoIP, QoS, and E911 requirements (RAY BAUM's Act, Kari's Law)
  • Experience with UCaaS and CCaaS platforms (Microsoft Teams Phone, Zoom, RingCentral, Five9, Genesys, or Webex)
  • Solid understanding of LAN/WAN, SD-WAN, and network design
  • Experience writing technical design documents and statements of work
  • Strong presentation skills with IT and executive audiences
  • Education: Bachelor's degree in Telecommunications, Information Technology, or related field, or equivalent experience
  • Certifications: Microsoft Teams Voice Engineer (MS-720), Cisco CCNP Collaboration, or equivalent required
  • Preferred: CCNP Enterprise, ITIL Foundation, or vendor CCaaS certifications
  • Travel up to 30%

Context

UCaaSCCaaSSIP TrunkingNetwork AnalyticsHealthcareHigher educationState and local government

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Questions? careers@lanternfish.example.com

Posted October 15, 2026